You've got questions , we've got you covered.
When will my LyteHorse get delivered?
We're in production! We know the excitement is real!
Production of the 2023 LyteHorse is now complete, with a few still available for purchase and immediate delivery.
For the 2024 LyteHorse, the ride you've been dreaming of, production kicks into gear at the end of the first quarter of 2024. After that, it's pedal to the metal on deliveries – your LyteHorse will be hitting the trails shortly thereafter.
Is this pre-order refundable?
Absolutely! We totally get that sometimes trails take unexpected turns. If you find yourself needing to hit reverse, just reach out to us through the contact link, and we'll kickstart the refund process for you.
I've submitted my pre-order what are the next steps?
Exciting times ahead! After you've thrown down your preorder for the LyteHorse, keep an eye on your inbox. Within the next 5 business days, one of our crew members will slide into your emails. They'll confirm all the nitty-gritty details of your order, chat about scheduling your LyteHorse's production, and make sure everything's set up for a smooth ride.
Can I make changes to my pre-order?
Absolutely! We get that plans can shift like the wind. If you need to tweak your LyteHorse preorder – whether it's a change in configuration, accessories, or any other trail-worthy upgrade – we've got your back. Just hit us up through the contact link, and we'll help you navigate the twists and turns of adjusting your preorder. We want your LyteHorse to be your perfect adventuring companion.
How far can the LyteHorse go?
We know you're ready to conquer some serious ground! With the LyteHorse, your adventure is fueled by choice. Depending on your craving for distance, you've got three battery options: Economy for up to 25 miles (40km), Standard to push it to 37 (60km), and Extended for those epic 50-mile (80km) journeys. So whether it's a quick spin or an all-day exploration, your LyteHorse is charged up and ready to roll.
Does the LyteHorse come with a warranty?
We stand behind your LyteHorse, just like you stand behind your family.
Your off-road adventures are our priority, and that's why your LyteHorse comes with a rock-solid 1-year bumper-to-bumper warranty. It's our way of ensuring that your trail-blazing experience is worry-free. So, whether you're tackling rugged terrains or cruising through scenic landscapes, rest easy knowing that we've got your back.
What are the service options for my LyteHorse?
We get it, trails can throw surprises your way. If your LyteHorse ever needs a little TLC, just reach out to us through the contact link. Our team is always ready to jump into action, ensuring you're back on the trails in no time. Whether it's a minor glitch or a more complex issue, we'll swiftly connect with you to tackle the challenge head-on. And if repairs are needed, our factory service technician will hit the road to your location, making sure your LyteHorse gets the top-notch service it deserves.
How does my LyteHorse get delivered?
Get ready for a delivery that's as smooth as your favorite ride!
Your LyteHorse arrives fully assembled and ready to conquer the trails, straight from the factory to your doorstep. We take the extra step to ensure it's not just delivered but arrives in prime condition – your ride is fully protected in an easy-to-disassemble crate. Unpacking your adventure is a breeze, and in no time, you'll be gearing up for the outdoor adventures you've been dreaming of.
If your LyteHorse doesn't rev up your adventure within 14 days, return it in its original condition, in original packaging for a hassle free refund.
Just reach out using the Contact link and we will complete a swift return and refund.