FAQs What is a reservation? A reservation secures your place in our next production run. One of our team will reach out to you when the production run is scheduled to convert your reservation to an actual order with an estimated delivery date. Your reservation fee will be credited toward your order or be refunded if for any reason you aren’t able to proceed with an order when contacted. A reservation is not an actual order and does not guarantee delivery until the order details have been completed and a deposit has been received. How much does it cost to reserve a LyteHorse? You can reserve either LyteHorse model for $100.00. What steps are required to complete my reservation? Click the “Reserve Now” button and choose your model (either the LyteHorse LH4 four-wheel drive or the LyteHorse LH2 two-wheel drive). Click the “Reserve with Credit Card” button. You’ll notice your chosen LyteHorse model has been added to your shopping cart. Click the shopping cart icon to review then click “Proceed to checkout”. A confirmation receipt will be sent to the email address you provide. Can I make changes to my reservation? You will be able to make changes and complete your LyteHorse configuration at the time you place your order.* Is my reservation refundable? Yes. The reservation fee is refunded if you cancel your reservation. Just email your cancelation request to email@example.com Can I cancel my reservation? Absolutely. You may cancel your reservation at any time and receive a full refund.* You can do this by sending us an email. After canceling, please allow seven to 10 business days for the reservation deposit to be credited to your credit card. How many reservations can I make and can I transfer my reservation? You can make as many as two reservations. If you wish to reserve more than two, please contact us at firstname.lastname@example.org. Will my reservation be fulfilled in the order in which it was placed? Reservations will be fulfilled in the same order as received. Final configuration and supply chain challenges may cause specific delays. All reserved machines will have the highest priority. When can I order my LyteHorse? We’ll reach out to you close to the start of the production run you are in to configure and finalize your order. It’s important you raise your hand if you want a LyteHorse by first reserving your spot in a production run. What happens to the reservation deposit once I order? Your reservation fee will be credited towards your order. When can I take delivery of my LyteHorse? Once you have been contacted and have configured your LyteHorse an estimated delivery date will be provided. Actual delivery times may vary based on the LyteHorse model and configuration selected. You will receive status updates prior to shipping. In what countries can I get a LyteHorse? Currently, LyteHorse ships to continental North America addresses only. Where are you located? LyteHorse Labs is a Canadian company located in Regina, Saskatchewan. LyteHorse does, however, have a world class manufacturing partner in Auburn Hills, Michigan. How can I become a dealer and/or distributor? Please use the Contact Us form to tell us a little about yourself. A member of our business development team will be in touch. DISCLAIMER: *By completing the Reservation Process, you are not ordering or purchasing a LyteHorse. Participation in the Program does not guarantee delivery. Your Reservation does not guarantee a set price for the LyteHorse. Information is provided on an “as is” basis and could include technical, typographical or other errors. LyteHorse makes no warranties, representations, or guarantees of any kind, express or implied, including but not limited to, accuracy, currency, or completeness, the operation of the Site, the information, materials, content, availability, and products. LyteHorse reserves the right to change product specifications, pricing and equipment at any time without incurring obligations. LyteHorse will not sell or disclose your personal information to any third party.